Find information on frequently asked questions below.

Overall

The Room Xchange is a platform that connects busy households with a spare room with guests who provide an agreed amount of help in Xchange for food and accommodation.

Before you begin, please be mindful that we are an inclusive company. This means that our team, hosts and guests commit to the acceptance of people from all walks of life regardless of race, religion, national origin, ethnicity, disability, sex, gender identity, sexual orientation or age. If you cannot commit to this, then we are not the right fit for you.

It will take you approximately 20 minutes to fill out your profile. You can save and continue as you go, enabling you to come back to it at a later time. It must be 100% complete for you to connect with other users.

There is no money that is Xchanged between the hosts and guests. This is a pay per use model where you only pay once you are in an Xchange. Please review our pricing policy to find out more. We do make special offers from time to time and for extenuating circumstances. Our fees cover all users under our $5m public liability insurance coverage, customer care and ongoing use of our service. 

You can Xchange for as short as a week or as long as a year. It's completely up to you and the person you're Xchanging with to negotiate how long the Xchange will be. 

Being involved in The Room Xchange means you'll be staying with people. There are many facets to community living which means at times there may be disagreements. In the beginning of your Xchange, whether you're a host or guest, we suggest you set up a weekly meeting so you can discuss any matters that may arise. Think of it in the same way you would if you had a new housemate/flatmate. If you have an open dialogue and share the things that annoy or upset you when they occur, they won't turn into big issues. However, if this doesn't work and you feel you've done everything you can to communicate your concerns and feeling, then please send us an email explaining your situation to support@theroomxchange.com and we will make every effort to help you come to an amicable solution. Worst case scenario, you can end your Xchange.  BTW you are always welcome to contact us as a first point of call, but it's always better for your Xchange experience, if you can discuss and resolve your concerns amicably. Remember to dial 000 for any emergencies.

Yes. We have a $5 million public and products liability insurance policy for all our users as long as the Xchange is booked via our system. If you choose to book an Xchange off our system, then our insurance policy will not cover you. Please refer to our Marketplace Terms and Conditions for more information.

Trust is really important to us and we know that it's just as important to our hosts and guests. Therefore we have a few things we require from you to verify who you are. We have partnered with Digital iD, a product by Australia Post, that allows us to verify all our users online in an instant. We have also partnered with CV Check where you can apply for a Police Check which will reassure the person you're Xchanging with that you're a safe and reliable person.

We have registrations in over 45 countries, so the answer is... very, very soon. Right now, we are only Xchanging in Australia for hosts and guests. If you're a guest you can be from anywhere in the world and stay with hosts in Australia. To be a host in another country, you'll have to wait a little bit, but it's not too far away:)

The host and the guest decide if they'd like to Xchange. It's a mutually beneficial arrangement and as such should be made by both parties.

If you're seeing any error messages when submitting your sign up form, it's because there is either some information missing or you've added the information incorrectly. Because the information on our registration form is tied to our verification process, your name and DOB must match your photo iD so your Digital iD by Australia Post can be accepted.

You can Xchange for as short as a week or part thereof. More often than not a guest is looking to live somewhere and a host is looking for the stability of someone long-term. However, it's ideal for both parties to Xchange for a short-term period to begin with. You might also find that a host only wants a short-term Xchange to get help with a one off project.

Once you've applied for your Digital iD, our verification process by Australia Post, your Digital iD badge will show up on your profile.

For Guests

If you are looking for an affordable way to live, that allows you to live the life you want, without the high cost of living attached, then you'd be an ideal Guest.

The type of work are general household chores such as cleaning, cooking, tidying up, laundry, errands, grocery shopping, basic gardening, child care etc. When creating your profile you have the opportunity to say what you'd be willing to do for your Host. The more you're willing to do, the better your chances of finding a successful Xchange. Hosts will also state what they require of their Guests in their profiles which enables both parties to find the ideal Xchange. It's important that you're clear about this in your profile, as Hosts will decide to connect with you based on what you state you're willing to do.

If you're excited to become a Room Xchange Guest, then register and start building your profile today! Once it's complete, you'll be able to start communicating directly with our Hosts.

It's just a matter of having a conversation and letting them know that their expectations are beyond what you're agreement started at. If you have a weekly meeting with your host to check in and talk about how things are going, then you'll find the relationship will run more smoothly and the expectations can be met. However, if you find that it's not helping and nothing changes, then you can simply cancel the Xchange.

We'd love for couples to Xchange, however, we're not geared up for it right now. However, that will change really soon, so make sure you create your profile with the request for Xchanging as a couple and when we're ready we'll let you know via our email updates.

You have to be at least 18 years of age to use our platform. In terms of the oldest you can be, well, that's up to you. As long as you're fit and able to help someone in their home.

We've never found this to be an issue, but it's a good idea to ask the Host when you begin connecting with them. It's a reasonable request.

For Hosts

There are a few facets to being an ideal host. Some like to host because it's in their nature to want to share their home and their lives. If you're a person who is very private and likes their own space, then Xchanging isn't for you. Think of it as a similar experience to having a house mate. You share your lives, your home and become friends. If this resonates with you, then you'd be a great host.

Start with creating a 'to-do list' of things of the things you'd rather not be doing. Use the same model that business people use when they hire a personal assistant. Anything that doesn't need to be done by you that can be done by someone else are the things you want to have on your list.

Think of it in the same way you would when you have a family member or friend stay in your home. It’s ideal to have a comfortable bed with fresh linen, general furnishings (lamp, workstation, drawers etc). A TV is ideal so your guest has somewhere to watch TV if they want some alone time. You don't have to provide them with an ensuite. Having a shared bathroom is definitely acceptable. When your guest arrives, spend some time helping them feel comfortable and settled into your home. Discuss expectations and Xchange requirements. If it's a long-term Xchange, give each other some time to get used to the new living arrangement.

It can be as short as a week or as long as a year. It's up to you. You can decide when you are confirming your Xchange with your host or guest. You can start off on a short-term Xchange to see if you are compatible and then extend your Xchange. Some users only require a short-term Xchange. 

Your safety and security is at the forefront of our minds. We have partnered with Digital iD, a product of Australia Post that allows you and guests to instantly verify who you are directly from our website. We have also partnered with CV Check that allows you to apply for a Police Check online and assuming there are no issues, you'll receive it within 24 hours.

Think of the usual household chores that you do on a daily basis eg laundry, shopping, cooking, basic gardening and household cleaning. If you have children, it may include childcare. You can stipulate what your needs are when you create your profile.

Your basic information is made available to the general public such as first name, location and Xchange requirements. Any personal information such as surname, address, email, phone number DOB etc is not made public.

It's our experience that guests are so grateful for the opportunity, that they can't do enough for you. However, in the event that doesn't occur, simply have a chat and ask them to be more conscientious. It's helpful to have a list of things you'd like to have done on a daily basis. If they still don't comply, contact us and we'll guide you through the process of ending the Xchange.

If you have more than one property you'd like to have a guest in, you'll need to create two accounts using a different email address for each one. If you would like to discuss your options, please book in a call with one of our customer care team so we can help you out.

We have a lot of hosts who use our platform for house-sitting. Make that clear in your profile or discuss it with them when you connect.

If you're excited to become a Room Xchange host, then register and start building your profile today! Once it's complete, you'll be able to start communicating directly with our guests.