Navigating the Strata Sector and Rental Market Challenges with John Minns

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  • Understanding the real estate industry, especially the strata sector, is no small feat. With intricacies and complexities that are ever-evolving, having a guide can be crucial in successfully navigating this industry. Enter John Minns, the New South Wales Property Services Commissioner. Armed with over 30 years of experience, John has an in-depth understanding of the strata sector and the real estate industry as a whole.

    John was appointed the inaugural NSW Property Services Commissioner in November 2021. His platform of industry uplift and reform is to deliver an empowered, accountable and trusted property sector. An industry leader for over 30 years as a business owner in the real estate, strata, professional standards and project marketing fields, his operational experience spans ACT and NSW, with a national and international network. 

    Any industry that fails to deliver great experiences for its customers has a very uncertain future." John Minns

    Strata Sector

    One of the major points discussed in our conversation was the power of knowledge. John stressed that a well-informed tenant or landlord can navigate the property sector with greater confidence. This involves understanding the challenges and issues faced by both renters and landlords in the strata sector. By equipping yourself with the necessary knowledge, you can effectively address these issues and ultimately enhance their confidence in the property sector.

    Property Management Challenges

    Another key aspect we delved into was property management challenges in the current market. With rising interest rates and escalating costs of ownership, landlords and property managers are facing a multitude of challenges. But as John pointed out, these challenges also present an opportunity to improve the system and make it more efficient, transparent, and equitable.

    Tenant-Landlord Relationships

    We also explored the importance of fostering healthy tenant-landlord relationships. According to John, this relationship should be viewed as a mutually beneficial partnership, where both parties work together to find solutions. A collaborative approach, as opposed to a contentious one, can result in a more positive rental experience for both parties.

    An empowered, accountable and trusted property sector is vital to meet the rapid rate of change and deliver the expectations of consumers, industry and government." John Minns


    Technology, in particular, was highlighted as a potential game-changer in the rental system. However, the integration of new technologies is not without its challenges. For one, the existing rental system may be resistant to change, making the adoption of new technologies a daunting task. Nevertheless, with the right approach, these challenges can be overcome. For instance, a Digital ID could prove invaluable in simplifying the application process and ensuring the safety of personal information.

    Rental Market

    We further delved into the rental market, discussing issues such as rent increases and the repercussions on tenants. The conversation also touched on the concept of Digital ID and the need for more private investment in the rental market.


    Lastly, we discussed The Room Xchange, Australia's premier verified house-sharing platform. This innovative platform could potentially revolutionise the rental market by providing a secure and efficient platform for renters and homeowners alike.

    In conclusion, the real estate industry is indeed a complex one, with numerous challenges that need to be addressed. However, with experienced industry leaders like John Minns shedding light on these issues, there's hope for reform and improvement in the sector. After all, a better understanding of the industry can lead to more effective solutions and a more secure future for all stakeholders in the real estate industry.


    0:01 - Empowering and Reforming the Rental Market

    12:21 - Improving Property Management and Technology Integration

    25:17 - Challenges and Solutions in the Rental Market

    Connect with John Minns

    Join the conversation on The Room Xchange