Our aim is to make it as affordable as we can for you to change the way you live. At the same time ensuring that we can provide you with a safe and secure platform, insurance and the customer care you need.
There is no cost to register and create your profile. You can browse and connect with other uses for free. You only pay once you book your Xchange.
When you book and confirm your first Xchange, there will be a once off $99 admin fee which will never be charged again. You’ll then be charged $60 a month from the first day of your Xchange on a recurring monthly basis (this is consistent each month to make your planning and budgeting easier. No matter how many days are in the month). That’s it. When you end your Xchange, you simply contact us and we’ll cease your payment.
The once off $99 admin fee is for the maintenance of the platform, Digital Verification Service, customer service support and all the other value adds you get for being part of The Room Xchange community.
No. The Xchange between Hosts and Guests is only time for food and accommodation.
The Hosts and the Guests pay the $60 a month to cover the costs of using the platform and the benefits that come along with it.
Once you have confirmed an Xchange and both you and your Host/Guest have locked it in your calendar, you'll then be sent to a payment gateway where you'll be charged the once off $99 admin fee and then $60 for your first month of Xchanging. Every 30 days the charge will be recurring on the same date as your start date until you end the Xchange.
Both Hosts and Guests need to come to an agreement to cancel the Xchange. If you do, you need to contact admin@theroomxchange.com immediately so we can stop your payments. It’s not an automatic process unless the Xchange ends on the date you selected. We are all about personal service.
If either the Host or the Guest suggests creating the Xchange off the platform and without paying the Xchange fees, please contact us immediately. Neither party will be covered by our insurance policy leaving you both at risk and will not have our support should something go wrong. If this occurs, email: support@theroomxchange.com immediately. We want to ensure the safety and security of everyone in The Room Xchange community.
When your Xchange ends, you simply cancel your monthly payment in your dashboard. When you begin another Xchange, you can begin your payments again. Easy.
For any questions don't hesitate to contact us.